Kupac je svaka pravna i fizi\u010dka osoba \u010dije se sjedi\u0161te\/prebivali\u0161te nalazi na podru\u010dju Republike Hrvatske te koja izvr\u0161i narud\u017ebu i pla\u0107anje u Internet trgovini RAM RIJEKA D.O.O.<\/p> \n
Sukladno \u010dlanku 43. Zakona o za\u0161titi potro\u0161a\u010da, ugovor u ime i za ra\u010dun maloljetnika ili potpuno poslovno nesposobne osobe mogu sklopiti samo njihovi zakonski zastupnici, odnosno djelomi\u010dno poslovno sposobne osobe mogu sklopiti ugovor samo uz suglasnost njihova zakonskog zastupnika.<\/p> \n \n
For the purposes of the Consumer Protection Act, a Consumer is any natural person who enters into a legal transaction or acts on the market for purposes that are outside their trade, business or professional activity.
The Seller is RAM RIJEKA d.o.o., based in Rijeka, Bra\u0107e Monjac 8 (OIB: 18003528964, MBS: 040065856)<\/p> \n \n
All prices displayed in the RAM RIJEKA d.o.o. online store are expressed in euros (EUR) for the final Customer (VAT is included in the prices). Prices, payment terms and promotional offers are subject to change and may be changed without prior notice! <\/p> \n \n
The photographs and descriptions of individual products are provided by the manufacturers and\/or suppliers of the products. The employees of the RAM RIJEKA d.o.o. online store make every effort to provide the most accurate product characteristics; however, we reserve the right to errors in product descriptions and photographs. If you notice any such errors, please inform us immediately using one of our contact details. <\/p> \n
Inquiries about individual products can be made 24 hours a day, 7 days a week via the email contacts provided on the website. Upon receiving an email message, the employees of the RAM RIJEKA d.o.o. online store will provide the Customer with feedback on the availability and price of the product as soon as possible. <\/p> \n
If the Seller is unable to deliver any of the ordered products or all of the ordered products, the Seller will contact the Customer and inform them of the possible delivery date for products that are not available in the supplier\u2019s warehouse. Upon receiving such notification from the Seller, the Customer is required to inform the Seller by email whether they wish to receive an incomplete order, accept the new delivery date for the complete order, or cancel the entire order.
If the Customer has selected delivery of the ordered products when making the inquiry, the delivery will be carried out by the company \u201cIntereuropa\u201d. More information about their General Terms and Conditions can be found here. We will hand over the ordered products to the Intereuropa delivery service no later than within 2 days (i.e. the first working day after the expiry of that period) following receipt of your payment or approval of the credit card authorization. <\/p> \n
You will receive the purchased products at the address specified in the order within 2\u20135 days (depending on the delivery location), except for products for which the Customer has been specifically informed of a different delivery time. Saturdays and Sundays are not included in the delivery period.
Upon receipt of the purchased products, the Customer is required to check the shipment for any damage and immediately report any damage to the delivery person who delivered the shipment, or refuse to accept a shipment showing visible external damage. In such a case, the Customer must also notify the employees of the RAM RIJEKA d.o.o. online store so that a new delivery can be arranged as soon as possible. <\/p> \n
If the Customer does not receive the shipment within 15 days of making the payment, they must notify the Seller so that the Seller can take the necessary steps to locate the shipment or send a replacement. If, for any reason, the Customer does not accept the shipment and it is returned to the Seller, the Seller will charge the Customer again for the new delivery. <\/p> \n
Delivery of products organized by us is possible only within the territory of the Republic of Croatia.<\/p> \n
If the Customer has selected personal collection of the products when making the inquiry, this means collection of the purchased products at the supplier\u2019s warehouse address specified in the offer. Delivery organized by the Customer means that the Customer arranges the delivery independently through one of the delivery companies. <\/p> \n
If the contents of the shipment do not correspond to the order, except where you have been informed that a product cannot be delivered together with the other products in the order due to lack of stock or cancellation of the transaction, return the shipment to us, and we will send you the correct product at our expense.<\/p> \n
You have the right to unilaterally terminate the contract within 14 days without stating any reason.<\/p> \n
The right of unilateral termination expires 14 days from the day on which you acquired, or from the day on which a third party designated by you, other than the carrier, acquired physical possession of the goods.<\/p> \n
Za ostvarenje prava na jednostrani raskid, morate nas (RAM d.o.o., Bra\u0107e Monjac 8, 51000 Rijeka, Hrvatska, e-mail: ram@ram-rijeka.com<\/strong> jasnom izjavom (npr. pismom poslanom po\u0161tom, faxom ili e-mailom) obavijestiti o svojoj odluci da jednostrano raskidate ugovor. U tu svrhu mo\u017eete koristiti prilo\u017eeni oblik obrasca za raskid, no to nije obavezno. <\/p>
\n To meet the deadline for unilateral termination, it is sufficient for you to notify us of your exercise of the right to unilateral termination before the expiry of the unilateral termination period.<\/p>
\n In the event of unilateral termination of the contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we were informed of your decision to unilaterally terminate this contract. We will make the refund using the same means of payment that you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any additional fees as a result of such reimbursement. You must send the goods back or hand them over to us or our delivery service provider, without undue delay and in any event no later than 14 days from the day on which you informed us of your unilateral termination of the contract. The deadline is met if you send the goods back before the expiry of the 14-day period. <\/p>
\n We will bear the costs of returning the goods.<\/p>
\n You are responsible for any reduction in the value of the goods resulting from handling the goods, except for handling that is necessary to establish the nature, characteristics and use of the goods.<\/p>
\n Ovaj obrazac trebate ispuniti i vratiti nam ga samo ako \u017eelite raskinuti ugovor: za prodaju sljede\u0107e robe (*): ________________________<\/p>
\n * cross out as applicable<\/p>
\n<\/div>
\n Pursuant to Article 79, paragraph 1 of the Consumer Protection Act, the right to unilateral termination is excluded for contracts for the supply of goods that are not prefabricated and are manufactured according to the consumer\u2019s specifications, choice or are customized for the consumer; goods that are subject to expiration; and contracts concerning sealed goods which are unsuitable for return for health or hygiene reasons if they were unsealed after delivery. <\/p>
\n The products returned by the Customer to the Seller must be unused, in their original packaging, with all accompanying parts, undamaged and in full working order. Along with the returned products, the Customer must enclose the original invoice, a note specifying the quantity of the products, and the number of the current\/transaction account to which the refund will be made. The Seller is not obliged to accept cash-on-delivery shipments or shipments that do not comply with its General Terms and Conditions. <\/p>
\n The Seller undertakes to refund the Customer the full amount of the paid funds corresponding to the value of the products, increased by statutory interest at the interest rate of the commercial bank with which the Seller maintains its transaction account, within 30 days of receiving written notice of termination of the contract and receiving and inspecting the condition of the returned products.<\/p>
\n In other cases, complaints regarding ordered goods shall be resolved within the warranty period, in accordance with the warranty terms for the respective product and the obligations of the Seller and the Customer prescribed by the Obligations Act. If the Customer has a complaint regarding an ordered product, they should contact the importer specified in the product warranty certificate. <\/p>
\n If the delivered goods have defects, you have the rights provided by law. RAM D.O.O. does not grant any additional rights in the event of defects beyond the claims provided for by law. <\/p>
\n The Customer is required to use and maintain the purchased product in accordance with the instructions for use provided with the product.<\/p>
\n The Seller guarantees that, if the product is used properly and in accordance with the accompanying instructions, the product will function properly during the warranty period. The Seller undertakes, at the Customer\u2019s request submitted during the warranty period, to repair at its own expense, in its own or authorized service facilities, all defects and technical deficiencies of the product that have occurred during normal use within the warranty period. <\/p>
\n If the defect has not been repaired within 45 days of receipt of the product for servicing, the Seller undertakes to replace the product with a new one or refund the Customer.<\/p>
\n The manufacturer\u2019s representative is obliged to provide servicing and spare parts even after the expiry of the warranty period, for a total period of up to 7 years from the date of purchase. The warranty begins on the date of purchase. <\/p>
\n Any disputes arising between the Seller and the Customer shall be resolved by mutual agreement and amicably whenever possible; otherwise, the competent court shall be the Court in Rijeka.<\/p>
\n Statement on the Protection, Collection and Use of Personal Data: Pursuant to Article 8 of the Consumer Protection Act, the RAM RIJEKA d.o.o. online store allows you to submit written complaints by email to: ram@ram-rijeka.com. We will respond to all your comments and complaints within a maximum of 15 days.
CUSTOMER
Kupac je svaka pravna i fizi\u010dka osoba \u010dije se sjedi\u0161te\/prebivali\u0161te nalazi na podru\u010dju Republike Hrvatske te koja izvr\u0161i narud\u017ebu i pla\u0107anje u Internet trgovini RAM RIJEKA D.O.O.
Sukladno \u010dlanku 43. Zakona o za\u0161titi potro\u0161a\u010da, ugovor u ime i za ra\u010dun maloljetnika ili potpuno poslovno nesposobne osobe mogu sklopiti samo njihovi zakonski […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-4934","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/ram-rijeka.com\/en\/wp-json\/wp\/v2\/pages\/4934","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ram-rijeka.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ram-rijeka.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ram-rijeka.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ram-rijeka.com\/en\/wp-json\/wp\/v2\/comments?post=4934"}],"version-history":[{"count":1,"href":"https:\/\/ram-rijeka.com\/en\/wp-json\/wp\/v2\/pages\/4934\/revisions"}],"predecessor-version":[{"id":4935,"href":"https:\/\/ram-rijeka.com\/en\/wp-json\/wp\/v2\/pages\/4934\/revisions\/4935"}],"wp:attachment":[{"href":"https:\/\/ram-rijeka.com\/en\/wp-json\/wp\/v2\/media?parent=4934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}U\u010dinci raskida<\/h4>
\n
Kraj uputa o raskidu<\/h4>
\n<\/div>
\n
Predo\u017eak obrasca o raskidu<\/h4>
\n
Isklju\u010denje\/istek prava na jednostrani raskid<\/h4>
\n
WARRANTY<\/h2>
\n
SERVICE TERMS<\/h2>
\n
DISPUTE RESOLUTION<\/h2>
\n
PRIVACY POLICY<\/h2>
\n
COMMENTS AND COMPLAINTS<\/h2>
\n