Personal Data Protection

Thank you for visiting our website and for your interest in our products. We take your privacy seriously and process personal data with the utmost care and confidentiality, using it only in accordance with applicable data protection regulations, in particular EU Regulation 2016/679 (General Data Protection Regulation – GDPR).

What Personal Data Do We Collect?

The personal data we collect when you communicate with us through this website includes:

• podatke koje nam sami dajete, kao što su: Vaše ime i podaci za kontakt;
• podatke dobivene tijekom Vaših posjeta ovoj web stranici

Website Browsing Data Processing

When you visit our websites, information may be stored which, by its nature, could potentially enable the identification of a user through processing and combining it with information from third parties. This category of data includes: the name of your Internet service provider, your IP address, the website from which you accessed our website, the websites you visit, the time and duration of your visit, information about the device you use (brand, model, operating system and version), mobile network data and web browser information.

These usage data are processed to ensure that our services are technically available (for example, by adapting them to the device you use) and to detect and prevent misuse. In addition, we use the data in anonymized form for statistical purposes and to improve our website. The legal basis for processing personal data is Article 6. Article 6(1)(f) of the GDPR.

Use of Cookies

To make visits to our websites more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files stored on your device to collect information about visitor behaviour.
Cookies can be temporary (stored only during your visit to the website) or persistent (remain stored on the user’s device after the visit and allow our browser to recognize you during your next visit). Cookies cannot access other files on your computer or determine your email address.
The legal basis for processing personal data through the use of cookies is Article 6(1)(f) of the GDPR.

Cookies are used to enable all website features and provide a better user experience. If you do not agree to their use, you can easily delete or disable cookies on your computer or mobile device through the settings of the browser you use.

Some of the features of our website require cookies to function properly and may not work if you do not accept them. For more information on managing cookies, please refer to the settings and information provided by the browser you use.

Web Analytics Using Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics also uses so-called “cookies”. For information about third-party cookies, please refer to: Google Analytics Cookie Usage
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Users can prevent cookies from being stored on their computer by selecting the appropriate setting in their browser software. Please note that, in this case, you may not be able to use all features of this website to their full extent.
For more detailed information about the terms of use, please visit: Google Analytics
The legal basis for processing personal data through the use of plugins is Article 6(1)(f) of the GDPR.

Social Media

Through our social media pages, we offer you comprehensive personal support. The data is used exclusively for the purpose of responding to your inquiry and is not shared with third parties. The legal basis for processing personal data in connection with handling your inquiry is Article 6(1)(f) of the GDPR.
To contact us via social media, you must register with the respective service. The companies operating these services may process personal data. We have no influence over the nature, scope or manner in which such data is processed.

Use of Facebook

Our website uses plugins from the Facebook social network, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). You can find an overview of Facebook plugins and their appearance here: Facebook Plugins.

When you visit a page on our website that contains such plugins, your browser connects directly to Facebook’s servers. Facebook transfers the content of the plugin directly to your browser and integrates it into the page. Through this integration, Facebook receives information that your browser has accessed the relevant page on our website, even if you do not have a Facebook profile or are not currently logged in to Facebook.
This information, including your IP address, is transmitted directly from your browser to a Facebook server in the USA and stored there. If you are logged in to Facebook, Facebook may immediately associate your visit to our website with your Facebook profile. If you interact with the plugin, for example by leaving a comment, this information is also transmitted directly to Facebook’s servers and stored there. The information may also be published on your Facebook profile and displayed to your Facebook friends.
Please note that, as the owner and operator of our websites, we have no knowledge of the content of the data transmitted or how Facebook uses it. The purpose and scope of data collection and the further processing and use of data by Facebook are determined by Facebook’s privacy policies. Please refer to Facebook’s privacy policy at Facebook.
If you do not want Facebook to directly associate data collected through our website with your Facebook profile, you must log out of Facebook before visiting our website. You can also prevent the Facebook plugin from loading in your browser, for example by using “Facebook Blocker”: Facebook Blocker.
The legal basis for processing personal data through the use of plugins is Article 6(1)(f) of the GDPR.

Use of YouTube

Our website uses plugins from the YouTube platform. This service is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). If you access a page on our website that contains such plugins, your browser will connect directly to Google’s servers. Google transfers the content of these plugins directly to your browser and integrates it into the page. This integration enables Google to receive information that your browser has accessed the relevant page on our website, even if you do not have a YouTube account. This information, including your IP address, is transmitted directly from your browser to a Google server in the USA, where it is stored.

If you are registered with YouTube, Google may directly associate your visit to our website with your YouTube account. We would like to point out that, as the owners and operators of the website, we are not informed about the content of the data transmitted or how Google uses it.
For information about the purpose and scope of data collection by Google, your related rights, and available privacy settings, please refer to Google’s privacy policy at Google.
If you do not want Google to directly associate your YouTube account with data collected through our website, you must log out of YouTube before visiting our website. You can also prevent Google services from loading by using browser extensions, for example the “NoScript” script blocker: NoScript.
The legal basis for processing personal data through the use of plugins is Article 6(1)(b) or (f) of the GDPR.

Other Websites

This website may contain links to other websites. RAM d.o.o. is not responsible for the content, data processing practices or privacy policies of third parties.

How Do We Use Your Personal Data?

We use your personal data to:

• Vas kontaktirali i odgovorili na Vaš upit
• pružili Vam savjete i korisne informacije vezane uz naše proizvode
• za interne svrhe, kao što su analiza aktivnosti u vezi s pretraživanjem naših proizvoda kako bismo poboljšati sadržaj naše web stranice;
• poboljšali naše usluge i komunikacije s korisnicima
• upravljali našim poslovanjem u skladu sa zakonima i propisima;
• poduzimali radnje protiv nezakonitog ili štetnog ponašanja korisnika

What Is the Legal Basis for Processing Personal Data?

We process personal data:

• U opravdane poslovne svrhe koje predstavljaju legitimni interes poduzeća RAM d.o.o. osim kada su od tih interesa jači interesi ili temeljna prava i slobode ispitanika. Pod legitimnim interesom poduzeća RAM d.o.o. podrazumijevamo obrade koje služe za: unaprjeđenje ponude, poboljšanje i osiguranje kvalitete usluge, što učinkovitije komunikacije s klijentima, savjetovanje i pružanje informacija, interne statističke obrade podataka, unaprjeđenje poslovanja
• radi izvršavanja ugovora ili kako bi se poduzele radnje prije izvršavanja ugovora
• radi poštivanja pravnih i zakonskih obveza poduzeća RAM d.o.o.
• na temelju privole ispitanika (u odjeljku „Prava ispitanika“ možete pročitati sve o Vašim pravima ukoliko Vaše podatke obrađujemo na temelju Vašeg pristanka´)
• ukoliko je obrada nužna kako bi se zaštitili ključni interesi ispitanika ili druge fizičke osobe
• ili kad je obrada nužna za izvršavanje zadaće od javnog interesa.

How Long Do We Keep Your Personal Data?

We retain personal data for as long as necessary to fulfill the specified purpose (e.g. to respond to your inquiry or request), in accordance with applicable regulations where the retention period is prescribed by law, or until you withdraw your consent.

Scope of Processing and Data Transfer

We will process personal data only to the extent necessary to fulfill the specified purpose and will make it available only to trusted third parties. The data you provide to us may be shared with our employees who are authorized to process personal data in order to provide you with the highest possible level of service.
Where necessary and in accordance with the legitimate interests of RAM d.o.o., we may transfer data to business partners, strictly observing the principle of purpose limitation and transferring only the minimum amount of data necessary to fulfill the purpose of processing.
Browsing data may be accessible to our data processors who provide technological services to us, such as data analytics, hosting and technical support. Data may also be transferred to third parties where required by law.

Data Retention Period

We store and process personal data only for as long as necessary to fulfill the specific purpose, unless applicable regulations prescribe a longer retention period for a particular purpose.

Personal Data Protection

We process personal data securely using various technical and security measures to protect it against unauthorized or unlawful processing, alteration, loss, destruction and misuse.

Your Rights

Under EU Regulation 2016/679 (GDPR), you have the right to access all of your personal data processed by RAM d.o.o., as well as the right to have your data corrected and completed. You may withdraw your consent, in whole or in part, at any time and request that the processing of your personal data be discontinued. Where technically feasible, you may request that RAM d.o.o. transfer your personal data to another data controller. In addition, you have the right to restrict the processing of your personal data and the right to object.

To exercise the rights listed above, and in case of any inquiries or complaints regarding the use and processing of your personal data, you may contact the Data Protection Officer of RAM d.o.o.

Data Protection Officer Contact: ram@ram-rijeka.com